Managing your Sender Reputation

Over the last decade or so, marketers have faced many challenges with deliverability (getting emails delivered to the inbox). Today, the most important factor associated with successful email delivery is entirely in your hands! As a marketer there are many different factors that you need to be aware of in order to successfully deliver email marketing campaigns; the most important of which is your Sender Reputation.… Read more

Benchmarking H2 2012 Report: The Email Renaissance?

Against a backdrop of headlines such as ‘Email Is Crushing Twitter, Facebook for Selling Stuff Online’* that can recently be found across the marketing press the DMA has just published the latest National Email Benchmarking Report for H2 2012. The positive coverage for the channel is not only very welcome after many years of “email is dead” reporting but highlights what regular Benchmark report readers already realise, that far from becoming an obsolete channel compared to its cooler digital cousin social media, the returns from email for generating measurable direct sales are unrivalled.… Read more

Segmentation driving email…driving segmentation

The 2013 DMA tracking study will be launched on October 17th.  I don’t think I’m giving enough away here to merit spoiler warnings, but I was surprised again this year by the number of consumers who still feel that they are not getting enough relevant emails.  Of course, there are many jolly happy punters, but still around one third of the respondents felt that 20% or less of the emails they received were relevant or interesting. … Read more

Content marketing’s underrated rocket fuel

When you launch a content campaign, you probably send an email to promote it to your database at some point. You might think that this email will only drive traffic from your current database, however my experience has taught me that by making email the first channel you launch on and with a little work, you can increase the conversion rate for people outside your database – i.e new visitors.Read more

“We sell or else”

This famous quote was on the office wall when I worked for OgilvyOne London. I am sure it still is and in fact is probably on the wall in every Ogilvy office around the world. This sentiment is as true today as it was when it was first used over forty years ago; a reaction to the various “short forms” of advertising that were prevalent at the time.… Read more

Go responsive in time for Christmas!

Santa is coming! OK, so it’s not quite time to get my Christmas albums out, but it’s definitely time to start thinking about your festive marketing strategy.

It really does pay to be organised with your email marketing, especially at the festive time of year. So, with the coming months leading up to what will undoubtedly be the busiest time of year, you should be taking a serious look at adopting responsive email design – it could mean the difference between a customer converting or deleting!… Read more

Email design change driving a 61% click increase

You can’t have missed the many reports and stats about the growing use of mobile devices to read email. Brands I work with are seeing anywhere from 15% to 70% of their emails being read on mobile devices. The average is 45% and the most popular email client, rated by number of emails opened, is now the iPhone, source

The DMA have been testing a new mobile first email design.… Read more